CUSTOMER TESTIMONIALS
“Imagine the best shopping experience you’ve had recently. Were you happy with that experience because the store wasn’t crowded? Were you happy with that experience because you were able to find what you were looking for quickly? Most likely, if you’re like I am, you haven’t been happy with a shopping experience lately because customer service is a lost art. If you feel the same way, you have to continue reading this!
My wife and I decided we were going to find someone to create an original bar top for us. We are normally pretty picky people. We know what we like and normally what we want. I called around from place to place for weeks. I couldn’t even get anyone to answer their phone, until finally on a Sunday evening when Kris from KIRKMAN ORIGINAL answered (I might add this was the first time I had called his number).
I knew within seconds of talking with him, he was the person we wanted to create our one of a kind custom bar top. I told him what we were looking at, approximate dimensions and sent some photos of the room where it would be installed. He asked me to take some simple measurements of the wall where we wanted the bar top and explained the process of the measurements he needed very clearly. I sent him payment (more on payment later) and the measurements he asked for.
At this point, I told him don’t worry about time. Please understand these pieces are ART. A master piece, which in our mind is what this bar top is, takes time. We didn’t think we would hear from him for a couple of months. NOT the case! Kris called after the first week and explained some of the pieces of wood he had seen but he was looking for something specific for this project. I told him don’t worry about time, and to focus on his craft.
Within 4-6 weeks, after weekly updates, I received a text saying we would receive two boxes. One box would be large which was the bar top and one small box that would have mounting instructions and the tools needed to mount the bar top. I thought to myself tools? Imagine my astonishment when I opened the small box and there was a mounting template, the hanging studs to go into the wall, the drill bit to use in the drill with the end of the drill bit taped off for the depth I needed to drill, epoxy, an epoxy paint brush to apply it and many pairs of Nitrile gloves. The directions were very specificbut written to where they were so easy to follow.
I was able to mount the template that was created and sent with the bar top. This made an installation that looked intimidating, VERY easy.
After installing the template, it was very easy to figure out where I needed to drill and insert the hanging bolts.
At this point I text Kris and showed him where I was. This is after the sale and after it was shipped on a Saturday evening. Kris responded immediately and was very interested in how the process was going. I explained I needed to wait until the next day when I had help in order to mount the bar top.
The following day we had our neighbor come over and help me put the bar top onto the studs. The directions were so ‘spot on’ the bar top slid right onto the mounting studs. The bar fit perfectly and was very sturdy!
We had asked for a free floating bar top that had a live edge with some epoxy color to fit into our room. We never would have guessed the piece we received would transform the room the way it has. Everyone that comes over, walks directly to the bar top, stares and then says, “WOW”.
This was the BEST shopping experience I have had in many years! Not because I found someone to complete our project. Not because someone completed our project within a fraction of what we thought it would take, but because Kris was invested and passionate about the entire project. He made the entire process super fun. The communication was amazing. I mentioned earlier I would come back to the price. Once everything was shipped, Kris refunded us a decent sum of money because shipping wasn’t as much as initially quoted. Who does that these days? KRIS AT KIRKMAN ORIGINAL IS WHO DOES THAT!
Kris, thank you for making such a beautiful piece of art and for making this experience so enjoyable. Your customer service is unmatched in today’s industry. The cut out from our shelf (trophy) was very unexpected and such a nice personal touch. We were so excited to receive the card and the matching ‘trophy piece’! My wife has it front and center in our living room on the center table. Needless to say it has already turned into a conversation piece.
We know that we weren’t the only client that Kris had but you would never know it. Kris treated us like a friend we’ve known all of our lives. We can’t wait to work with him again. Kirkman Originals are truly one of a kind piece of art.”
-Jeff and Jacki Hansford